afc365 Privacy Policy

1 Who We Are and How to Contact Us

1.1 afc365 operates the online betting and casino platform available at afc365.org, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

1.2 For all privacy-related enquiries, requests, or complaints, you may contact our data protection contact via email. The email address is displayed as plain text only and is not a clickable link:

Privacy Contact: [email protected]
Response time: within 48 hours during standard operating hours (Bangladesh Standard Time, UTC+6)

2 What Personal Data We Collect

2.1 We collect personal data in two ways: information you provide to us directly, and information we collect automatically when you use the Platform.

2.2 Information you provide directly:

2.3 Information we collect automatically:

3 How We Use Your Personal Data

3.1 afc365 processes your personal data for the following purposes, each of which is supported by a lawful basis:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
• Processing transactions: To handle deposits, withdrawals, bonus credits, and any refunds or adjustments to your account balance in BDT (৳).
• Providing betting and gaming services: To process your bets, settle markets, deliver live casino games, and operate slot and crash game sessions.
• Identity verification and fraud prevention: To verify that you are who you say you are, that you meet the 21+ age requirement, and to detect and prevent fraudulent, abusive, or illegal activity on the Platform.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling and to proactively offer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer support: To respond to your enquiries, resolve disputes, and investigate complaints in a timely and fair manner.
• Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, design, and reliability of the afc365 Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as those tied to BPL season, IPL, Eid, or Pohela Boishakh) where you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms and Conditions.

4 Legal Bases for Processing

4.1 We process your personal data on the following legal bases:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you under the afc365 Terms and Conditions — including operating your account, processing bets, and handling payments.
• Legitimate interests: Processing is necessary for afc365's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights.
• Legal obligation: Processing is required to comply with applicable laws and to respond to lawful requests from authorities.
• Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Personal Data

5.1 afc365 does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under strict contractual controls:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your deposits and withdrawals.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studio partners — limited to the technical data required to deliver their games within the afc365 platform.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist in verifying your identity and age, as required by our anti-fraud and responsible gaming obligations.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under data processing agreements.
• Law enforcement and regulatory authorities: Where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of afc365, our players, or the public.

5.2 All third-party service providers are contractually required to process your data only for the purposes specified, to maintain adequate security measures, and to delete or return your data upon termination of their engagement with afc365.

6 Data Retention

6.1 afc365 retains your personal data for as long as your account remains active, and for a further period as required by our legal and operational obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money laundering and record-keeping requirements.
• Transaction records: Retained for a minimum of seven (7) years from the date of each transaction.
• Responsible gaming records: Retained for the duration of any self-exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration during exclusion periods.
• Technical and usage data: Retained for up to two (2) years for platform improvement and security analysis purposes.
• Marketing preferences: Retained until you opt out or until your account is closed.

6.2 Once the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

7 Your Rights Over Your Personal Data

7.1 As a player on the afc365 platform, you hold the following rights in relation to your personal data:

7.2 To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within 48 hours and aim to respond in full within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you accordingly.

7.3 We may request proof of your identity before fulfilling any data rights request to ensure that we do not disclose or delete data in response to fraudulent requests.

8 Cookies and Tracking Technologies

8.1 afc365 uses the following categories of cookies on the Platform:

• Essential cookies: Required for the Platform to function correctly. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: Store your display settings and other customisations so you do not need to re-enter them on each visit.
• Analytical cookies: Help us understand how players navigate the Platform, which pages are most visited, and where errors occur. This data is used in aggregated, anonymised form and is not linked to your individual identity.

8.2 afc365 does not use advertising cookies, social media tracking pixels, or any cookies that monitor your activity outside of the afc365 Platform.

8.3 You may control or delete cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the Platform, including the ability to log in and place bets.

9 Data Security

9.1 afc365 implements the following technical and organisational security measures to protect your personal data:

• SSL (TLS 1.2 or higher) encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls ensuring that only authorised personnel can access personal data;
• Regular security assessments and penetration testing of the Platform infrastructure;
• Incident response procedures to detect, contain, and notify affected players in the event of a data breach.

9.2 In the event of a personal data breach that poses a risk to your rights and freedoms, afc365 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

10 Children and Minors

10.1 The afc365 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will delete that data immediately and close the associated account.

10.2 If you believe that a minor has registered on the Platform, please notify us at [email protected] and we will investigate the matter promptly.

11 Changes to This Privacy Policy

11.1 afc365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to the address registered on your account.

11.2 The updated Policy will take effect from the date stated at the top of the document. Your continued use of the Platform following notification of any change constitutes your acceptance of the revised Policy.

11.3 We encourage you to review this Policy periodically to stay informed about how afc365 protects your personal data.

12 Complaints

12.1 If you have a concern about how afc365 has handled your personal data, we encourage you to contact us in the first instance at [email protected]. We will acknowledge your complaint within 24 hours and aim to provide a full response within 15 business days.

12.2 If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority or seek independent legal advice regarding your rights under applicable privacy law.